Help Center

In case of a payment failure, please retry while ensuring the following:

• Verify that your payment details (e.g., card information, UPI address, or billing address) are accurate.
• Ensure you have a stable internet connection during the transaction.

If your account is debited even after a failed payment, the amount is typically refunded to your bank account within 7-10 business days. For further assistance, please contact us at support@aushadi.com.

Once your order is confirmed, additional items cannot be added to the same order. You may place a new order for the extra items you wish to purchase.

Currently, we offer a standard delivery service with a timeframe of 3-6 business days. At this time, we do not provide an option for expedited delivery.

To place an order on Aushadi:

1. Browse our range of products and select the item(s) you wish to purchase.
2. Choose your desired quantity and click "Add to Cart".
3. Once you’ve added all items, proceed to the Checkout.
4. Enter your details (Name, Address, Email, and Phone number).
5. Choose your preferred payment method and confirm your order by clicking "Place Order."

Once your order is successfully placed, you will receive:

• A confirmation email with your order details and Order ID.
• A follow-up email once your order has been dispatched, including a tracking link to monitor its progress.

Orders can be canceled within 48 hours of placement by contacting our support team at support@aushadi.com with your Order ID. After the order is dispatched, cancellations will no longer be possible.

Yes, we offer a COD option for all orders. A nominal charge of ₹50 is applicable for COD orders.

To check your order status:

1. Click on the chat icon available on the website.
2. Enter your Order ID in the chat box.
3. Our system, powered by Shopify Inbox, will provide you with the latest status and tracking details for your order.

You will also receive a tracking link via email once your order is shipped.

If you receive a damaged product, please reach out to us within 48 hours of delivery. Include clear photographs of the product and packaging for a swift resolution.

Yes, Please refer to our Refund Policy for detailed information regarding returns and exchanges.

If our delivery partner is unable to deliver your prepaid order, it will be returned to us, and we will initiate a full refund to your original payment method. The refund will reflect in your account within 48 hours of initiation.

To ensure smooth delivery, we request that you stay available and respond to calls from our delivery partner. If delivery attempts are unsuccessful, the product will be returned to us, and the refund process will be initiated.

Once your order is dispatched, you will receive a tracking link via email. Additionally, you can track your order by:

1. Clicking on the chat icon at the bottom right corner of our website.
2. Entering your Order ID in the chat box.
3. Our system will provide you with the latest order status and tracking details.

• Prepaid Orders: Free shipping is available for all prepaid orders.
• Cash on Delivery (COD): A nominal charge of ₹50 applies to COD orders.

Our standard delivery timeframe is 3-6 business days from the date of dispatch. Delivery times may vary based on your location and other factors, such as holidays or unforeseen delays.

Yes, you can update your delivery address by contacting us within 6 hours of placing the order. After this timeframe, changes may not be possible as the order will already be processed for dispatch.

In the rare event that you receive a product different from what you ordered, please contact our support team within 48 hours of delivery. Share your Order ID and a clear photograph of the product received for prompt resolution.

We are happy to assist with returns or exchanges if the reason meets our policy guidelines. Simply email us at support@aushadi.com with your order number and the reason for the return or exchange. Our team will guide you through the process.

• Requests for returns or exchanges can be made within 7 days of receiving your order.
• Reverse pickup services are available for select pin codes. Charges may apply based on the reason for the request.
• For defective or incorrect items, reverse pickup costs are fully covered by us.
• For size exchanges or other customer-driven requests, a nominal reverse pickup charge will apply.
• Items must be in their original, unused, and undamaged condition with all tags and packaging intact.
• Due to hygiene considerations, certain products, such as opened skincare or cosmetics, are not eligible for returns or exchanges. Please check the product description for more details.

If reverse pickup is not available, you can self-ship the product to the following address:

Aushadi Returns
[Your Warehouse Address Here]

Ensure the items are securely packed to prevent damage during transit. Once the product is received and verified, the return or exchange process will be completed promptly.

Your replacement will be processed as soon as the returned product is received and verified at our warehouse. The replacement product will then be shipped to you and should arrive within 7 business days from the date of dispatch.

We ensure every product reaches you in perfect condition. In the rare event of receiving a damaged or incorrect item, please contact us within 48 hours of delivery with your Order ID and photos of the product and packaging. We will arrange a reverse pickup and ensure a replacement is sent at no additional cost.

While most products are eligible, some items, such as opened cosmetics, wellness products, and customized orders, are excluded due to hygiene and customization considerations. Eligibility details are provided in the product description.

Refunds are available for returned products if the reason meets our policy guidelines. To ensure a smooth process, please reach out to our support team for approval before initiating a return. Refunds will be processed to your original payment method within 7 business days of approval.

• Keep the product unused and in its original condition.
• Retain all tags and packaging.
• Submit your return or exchange request within 7 days of delivery.